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Digital Subscriptions

As we sell digital subscriptions that provide immediate access to our Services, our policy is as follows:

• General Policy: We do not offer refunds for subscription fees once a billing cycle has commenced. The digital nature of the service means you receive immediate access and benefit.
• Cancellation: You may cancel your subscription at any time to avoid future charges. Your access to the paid features will continue until the end of your current billing period.
• Exceptions: We may, at our sole discretion, issue a refund or credit on a case-by-case basis. This may occur in situations such as:
  • A significant, long-term, and verifiable service outage.
  • A duplicate charge or billing error caused by our system.

To request a refund review, please contact our support team at contact@tnur.io within 7 days of the charge.